Aftercare & Cancellation Policy

Please check your nails before leaving your appointment. If you notice anything that concerns you after your appointment, please contact me as soon as possible so I can help.


Repairs

- I offer free repairs within 72 hours of your appointment where I determine that the issue has been caused by the application or the products used.
- Damage caused by accidents, impact, picking, biting, misuse or not following aftercare advice is not covered by the free repair policy.
- After 72 hours, repairs are chargeable at £5 per nail.
- If you have a concern about your treatment, please contact me as soon as possible so I can assess the issue and discuss the most appropriate solution.
- This policy does not affect your statutory consumer rights.


Cancellations

- Cancellations must be made with at least 24 hours' notice.
- Cancellations made with less than 24 hours' notice will be charged at 50% of the treatment cost. This fee must be paid before rebooking.
- No-shows will be charged at 100% of the treatment cost and may be refused future bookings.


By booking an appointment, you agree to these terms.


Thank you for your understanding and support.